Overview

At Global Goods LLC, customer satisfaction is our priority. Our refund and returns policy is valid for 30 days from the date of purchase. If more than 30 days have passed, unfortunately we cannot offer a full refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and returned in the original packaging.

Certain product categories are non-returnable, including:

• Perishable goods (food, flowers, newspapers, magazines)

• Intimate or sanitary items

• Hazardous materials

• Flammable liquids or gases

Additional Non-Returnable Items

• Gift cards

• Downloadable digital products

• Certain health and personal care items

A valid receipt or proof of purchase is required for every return.
Please do not send your item back to the manufacturer.

Refunds

Once we receive and inspect your returned item, you will receive an email confirming its arrival along with approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a standard processing period.

Late or missing refunds

If you haven’t received your refund yet:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank — processing times may vary

If you have completed all steps and still have not received your refund, please contact us at sales@globalgoodsllc.store.

Exchanges

We replace items only in cases of defects or damage.
To request an exchange for the same item, contact us at sales@globalgoodsllc.store and send the product to:

Gifts

If an item was marked as a gift and shipped directly to you, you will receive a gift credit for the returned item’s value. Once we receive the return, a gift certificate will be mailed to you.

If the item was not marked as a gift or was shipped to the gift giver, the refund will be issued to the gift giver.

Shipping returns

To return your product, mail it to:

Customers are responsible for the shipping cost of returning items. Shipping fees are non-refundable.
If you receive a refund, return shipping costs may be deducted.

Depending on your location, the time required for exchanged items to reach you may vary.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. Subhan Group LLC is not responsible for lost return shipments.

Need help?

Contact us at admin@globalgoodsllc.store for questions related to refunds and returns.